Payment policy :
- Room rates are inclusive of 10% tax, 5% service charge.
- You only need to pay 30% deposit when booking directly with the hotel

Check-in/out policy:
- Check in: 14: 00hrs
- Check out: 12: 00hrs
Early check-in or late check out will be upon availability.
For early check in, we recommend reserving for the prior night to guarantee immediate check in.
The free luggage storage room is available at our hotel.

Late check-out policy:
- Late check-out must be notified to the Front Desk at least one night before and subject to availability.
- Late check out after 12h00 to 17h00: 50% of room rate and subject to availability.  
- Check out after 17h00: 100% of room rate and subject to availability.  

Child Policy:
- Children under 5 years old are free if sharing bed with parents.
- Children from 6 to 11 years old sharing bed with parents or using the extra bed: extra bed 300.000vnd/ person/night including breakfast
- Children over 12 years old compulsory extra bed: extra bed 400.000vnd/ person/night including breakfast

Cancellation policy:
- Any cancellation​ or amendment is​ received before 3 days (​before ​72 hours) prior to​ your​ arrival date, no fee will be charged.
- Any cancellation​ or amendment is​ received after 3 days (​ after 72 hours) to arrival date, 100% of the first night room fee and prepaid payment will be charged.
- Failure to arrival at​ our​ hotel​ will be treated as No-show, 100% of ​the first night room fee and prepaid payment will be charged and hotel rooms are not guaranteed. 
- No-show 100% of the first night room fee and prepaid payment will be charged.